CaneBOT Policies

General:

At Canectar Foods Pvt. Ltd. (Brand – CaneBOT) and its subsidiaries and affiliates (hereinafter collectively referred to as “CaneBOT”. We understand the care a customer assigns towards usage and sharing of his/her information.

The Policies listed below help explain the various polices governing the usage of our website and consditions under which your sugarcane juice orders will be delivered to you through our innovative CaneBOT Vending Machines and bought through our website https://orders.canebot.com (the “Site”). This Website with the URL of https://orders.canebot.com and its parent website with url https://canebot.com and its sub urls (“Website/Site”) are operated by Canectar Foods Pvt Ltd (Brand – CaneBOT) (“We/Our/Us”). We are committed to protecting and respecting every customer’s privacy.

Personal Information:

We do not collect personal information, like name or address, when you visit or order from our website. You may choose to provide personal information to us only in case you want to initiate any kind of feedback/refund etc; but not as a part of regular transaction.

We do collect some technical information when you visit to make your visit seamless. The section below explains how we handle and collect technical information when you visit our website.

Information collected and stored automatically:

When you visit our Site, we automatically gather and store certain technical information about your visit. This information never identifies who you are. The information we collect and store about your visit is listed below:

The IP address (IP address is a number that is automatically assigned to your device whenever you’re surfing the web) from which you access our website.
The type of browser (such as Safari, Firefox, Chrome, Netscape or Internet Explorer etc) and operating system (Windows, Unix, iOS & Android etc) used to access our site
The date and time you accessed our site
The pages/URLs you have visited

This information is only used to help us make the site more useful for you or as directed by laws applicable from time to time. With this data, we learn about the number of visitors to our site and the types of technology our visitors use. We never track or record information about individuals and their visits unless required by law or in the process of fulfilling and executing delivery of an order.

Cookies:

To improve the responsiveness of the Site for our users, we may use “cookies”, or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user’s individual interests using the Identified Computer. Unless you voluntarily identify yourself, we will have no way of knowing who you are, even if we assign a cookie to your computer. A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.

Links To Other Sites

Our policy discloses the privacy practices for our own web site only. Our site provides links to other websites also that are beyond our control. We shall in no way be responsible in way for your use of such sites.

Delivery Policy

1. Order Placement and Payment

Orders must be placed through our Site. Upon selecting your product(s) and completing the payment process, you will receive a unique single use QR code that serves as proof of purchase and allows you to collect your order from our CaneBOT Vending Machine

2. QR Code Delivery

The single use QR code will be delivered to immediately you electronically on the device (mobile phone / desktop) via which the order is placed upon successful processing of the payment

3. QR Code Usage

Collection Process: To collect your order, please visit CaneBOT Vending Machine, open your QR code, and scan it at the machine’s designated scanner. The CaneBOT Machine will then process your order and deliver your fresh sugarcane juice
One-Time Use: Each QR code is valid for a single use only. Once scanned, the code becomes invalid for further transactions.
Validity: Your QR code is valid for 30 days from the date of issue. Please ensure you redeem your fresh sugarcane juice within this timeframe, as the code will expire afterward.

4. Issues with QR Code

Should you encounter any issues with your QR code, such as difficulty in scanning or if you believe your code was not issued correctly, please contact our customer service immediately through email to connect@canebot.com or WhatsApp to +91.9881234589. Our team will assist you in resolving the issue as swiftly as possible.

5. Changes or Cancellations

Due to the nature of our service and the immediate issuance of the QR code, orders cannot be changed or cancelled once the payment has been made and the QR code has been issued. We appreciate your understanding

6. Refunds and Complaints

Please refer to our Refund Policy for details on refunds. Should you have any complaints or require assistance, our customer service is eager to help you. Contact us directly through email to connect@canebot.com or WhatsApp to +91.9881234589.

7. Policy Updates

CaneBOT reserves the right to modify or update this Delivery Policy at any time. Such changes will be effective immediately upon posting to our Site https://canebot.com.

For further information, questions, or concerns regarding our Delivery Policy, please contact us - email to connect@canebot.com or WhatsApp to +91.9881234589

Return & Refund Policy

Return Policy:

We would like to inform our customers that all the products once processed, dispensed and sold by CaneBOT cannot be returned

Refund Policy:

CaneBOT will provide refunds only in the circumstances where money has been debited from customer’s end and received by CaneBOT but the product was not dispensed from the CaneBOT machine.

Refund Process:

Please follow the below-mentioned procedure in order to claim a refund:

To claim a refund, the customer should contact the Company via by emailing us at connect@canebot.com or WhatsApp on +91.9881234589
Any application for refund should be placed within 24 hours from the time of transaction. If a claim is made after the stipulated time frame, that claim will not be eligible for any refund
Every claim for refund should include the following details:
- Customer Name
- Customer Mobile Number
- Transaction details – Transaction ID, Date, Product Name and Price
- Payment Screenshot
- Machine Location and ID
- Short description of the issue faced
Once the customer submits the claim, our support team will contact the customer to assist him/her on the claim.
The refund will be processed within 7-10 working days from the date of written confirmation of refund to the customer

General Terms for Refund Policy:

Orders once processed, dispensed and sold by CaneBOT cannot be returned
No Refund will be entertained if a customer wants to return the product for the reason that he/she doesn't like it after delivery of the product or feels the product doesn't match his or her expectations
Customer cannot cancel the order and/or demand refund once the order is successfully placed and processed

Our Refund modes:

Once the claim is investigated and verified, we will initiate the refund of the money. The money or the equivalent wallet money will be credited to the UPI ID/e-wallet from which the transaction has occurred.

COUPON TERMS & CONDITIONS

Coupons are valid for a limited time only. CaneBOT reserves the right to modify or cancel coupons at any time
The coupon offer will not be valid until it is applied to the qualifying item
If you request refund for any of the items purchased on discount, the discounted amount will be refunded
Offer good while supplies last
CaneBOT has no obligation for payment of any tax in conjunction with the distribution or use of any coupon
Consumers are required to pay any applicable taxes related to the use of the coupon